FAQ

Ordering

Why is everything sold out?

The first drop has not been released yet. Leave your email in the newsletter box at the foot of any page and we will tell you when it opens.

What does made to order mean?

Our tees are embroidered or printed for you after you order, so nothing is wasted. The estimated delivery time is shown on each product page and at checkout.

How can I pay?

The payment methods available to you are shown at checkout before you pay.

Do you gift wrap?

Yes, free of charge. Tick gift wrapping in your cart and we will wrap your order.

Delivery

Where do you ship?

We currently ship mainly within Japan. See Shipping for details.

How much is shipping?

Standard delivery within Japan is free on every order. Express delivery and shipping abroad are shown at checkout before you pay.

How will I know when my order ships?

We email a tracking number as soon as your order is on its way.

Will I pay import duties?

Some intimates are sent directly from our partner workshop overseas. If anything arrives with duties or taxes to pay, we cover them: reply to your order confirmation email with a photo of the receipt and we refund the full amount within 7 days.

Returns

Can I return something?

Unused items with their tags can be returned or exchanged within 30 days of delivery. Intimates (for hygiene reasons) and made-to-order tees cannot be returned unless they are faulty or we sent the wrong thing. See Returns and refunds.

Something arrived damaged or wrong.

Reply to your order confirmation email within 7 days with photos and we will replace it or refund it in full, including shipping.

Fit and care

Which size should I choose?

See the size guide. Each intimate also lists its own measurements on its page.

How do I wash it?

See care.

Anything else

Write to us through the contact form, or message us on LINE.